Shipping policy

Shipping Policy

Effective Date: October 11, 2026

At VitalithMD, we're committed to getting your wellness essentials to you quickly and safely. Review our shipping policy below for details on processing times, delivery, and tracking.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email once your order has been placed, followed by a shipping confirmation with tracking information once your package leaves our facility.

Please Note: Orders placed on weekends or holidays will be processed on the next business day.

Where We Ship

We ship to addresses in the United States only.

Shipping Methods & Delivery Times

Contiguous US (48 states and Washington, DC)

  • Standard shipping, one-time orders: $4.99
  • Standard shipping, Subscribe & Save orders (first order and every renewal): Free
  • Standard delivery time: 5-7 business days after processing
  • UPS shipping: Where offered, the price and delivery estimate are shown at checkout.

Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO/DPO Addresses

  • We ship by USPS or UPS at the carrier rate shown at checkout.

Delivery times are estimates and begin after your order has been processed. Actual delivery times may vary based on your location and carrier performance.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using:

  • The tracking link provided in your shipping confirmation email
  • Your carrier's website (USPS or UPS)
  • Your VitalithMD account

Note: Tracking information may take 24-48 hours to update after your shipping confirmation is sent.

Shipping Address

Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Address changes can only be made before your order has shipped. Contact us immediately at contact@vitalithmd.com if you need to update your shipping information.

Lost or Damaged Packages

Lost Packages: If your tracking information shows your package as delivered but you haven't received it, please:

  1. Check with neighbors or household members
  2. Verify the delivery address in your confirmation email
  3. Contact us within 7 days at contact@vitalithmd.com

We'll work with the carrier to locate your package or arrange a replacement.

Damaged Packages: If your order arrives damaged, please:

  1. Take photos of the damaged packaging and product
  2. Contact us within 48 hours at contact@vitalithmd.com
  3. Provide your order number and photos

We'll arrange for a replacement or refund at no additional cost to you.

Subscription Orders

Subscription orders are automatically processed and shipped according to your selected delivery frequency (monthly or every 2 months). You can change your delivery schedule, skip a delivery or cancel from your account.

In the contiguous US, standard shipping is free on every subscription order: the first order and every renewal. One-time orders ship for $4.99. For other US addresses, see Shipping Methods & Delivery Times above.

Peak Season & Delays

During peak shopping seasons (holidays, promotional events), processing and shipping times may be extended. We'll notify you of any anticipated delays via email.

Factors beyond our control that may cause delays include:

  • Weather conditions
  • Carrier delays
  • Natural disasters

PO Boxes & Military Addresses

We ship to:

  • PO Boxes: Yes
  • APO/FPO/DPO addresses: Yes (carrier rates are shown at checkout)

Military shipments may require additional processing time.

Contact Us

Have questions about your shipment? We're here to help!

Email: contact@vitalithmd.com

For the fastest response, please include your order number in all correspondence.

Note: This shipping policy is subject to change without notice. Please review this page regularly for updates. For returns or refunds, contact us at contact@vitalithmd.com.